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Sp33dY
10-11-06, 06:46 PM
Glenn Butler, drive.com.au, 10/11/06

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Holden's billion dollar VE Commodore has been recalled again to fix a seatbelt spring worth little more than a dollar, reports GLENN BUTLER.
http://img.drive.com.au/drive_images/Editorial/2006/11/10/VEss_m_m.jpg
Holden Commodore VE SS

Holden has announced a second recall in four weeks for its best-selling Holden VE Commodore.

The recall affects nearly 13,000 cars built before mid-September and involves a spring in the rear seatbelt anchors which may prevent the belt from latching securely.

Holden said the defect came to light during testing at its Lang Lang Proving Ground on the outskirts of Melbourne.

"Holden is taking this action on advice from the relevant buckle supplier after the issue was detected during routine testing at the Holden Proving Ground," the company said in a statement issued at 1pm today (November 10, 2006).

The recall affects a total of 12,830 VE Commodores, Statesmans and Caprices, including those exported to New Zealand and South Africa.

It also affects 575 high performance HSV models sold in Australia and New Zealand.

Holden is quick to point out that no defects have been reported in customer cars.

“We have received no reports of this issue appearing in customer cars but we are taking this action regardless," said GM Holden Executive Director Engineering, Tony Hyde.

“We take customer safety very seriously and our customers would expect us to be vigilant."

This is the second recall in four weeks for the VE Commodore, the car Holden said underwent more quality validation testing in pre-production than any Commodore before it. The first on October 19 concerned the fuel hose on models with a 6.0-litre V8 engine.

The company said there was a chance of a misalignment occurring during the hose-assembly process at one of its supplier plants that could result in a fuel leak. More than 1300 of its new V8 Commodore, Statesman and Caprice cars were affected by this recall.
The seatbelt safety recall takes Commodore's recall tally to 23 in the last nine years.

van
10-11-06, 07:01 PM
Man, sucks to be Holden right now! Still, at least they're being proactive about it.

Sp33dY
10-11-06, 07:14 PM
Thats the thing ... they could cover it up, but they're addressing problems as soon as they arise .... good customer service to a degree?

denka
10-11-06, 08:42 PM
good customer service or showing the public intentionally that they are being pro-active to lessen the risk of a massive class action lawsuit.

They are a business after all. But definitely a positive they are fixing the problem and copping the bad publicity.

van
10-11-06, 08:48 PM
good customer service or showing the public intentionally that they are being pro-active to lessen the risk of a massive class action lawsuit.

Pretty much the same thing, these days.

Alfadog
10-11-06, 11:54 PM
It's the cars that don't get recalled that you worry about!!!

Ford Pinto :o

denka
11-11-06, 12:36 AM
good customer service or showing the public intentionally that they are being pro-active to lessen the risk of a massive class action lawsuit.

Pretty much the same thing, these days.

I honestly don't think customer service purely for the sake of customer exists at all in this day and age.

p.s. new avatar rocks the partay van.

van
11-11-06, 12:40 AM
Well it's tough to say. I mean, how can we even tell? Would we recognise a genuine consideration for customer needs over a concern for the legal well-being of the company?

And cheers! :D

denka
11-11-06, 12:55 AM
Not so much the legal well-being of a company but for revenue.

Good customer service plays a big part in the revenue equation of a business.

Sales people look after you because they know if they didn't, you'd most likely walk out the door and never return.

Luc
11-11-06, 01:13 AM
~ i'm a little miffed that a car they spent 1 billion on developing, and the CEO of GM calling it the "Best Car EVAR made in Oz" -

succumbing to a spring worth less than a dollar.

just shows that throwing big bucks at a project is worthless if n00bz are doing the engineering.

Dave R
11-11-06, 02:14 AM
Well said Luc...

i agree, they spent $1bill on this car and so many problems :S but atleast there warning ppl.... i wonder how money other problems there hidding :O

scathing
11-11-06, 07:52 AM
just shows that throwing big bucks at a project is worthless if n00bz are doing the engineering.

Well said? Not really.

Neither of the problems reported are engineering problems. Both recall faults have been due to shithouse suppliers selling them dodgy parts (they've both admitted it).

So far I've heard nothing about the engineering of the product to say that there's an inherent fault with the requested specifications; its the slope-brows working for a third party churning out thousands of fuel filler necks and seat belt buckles on a production line that are sub-par that have fucked the car's launch up.

If JDM Style Tuning's email notifications stops working because the hosting provider's SMTP relay shits itself, does that make Justin a bad site developer?

van
11-11-06, 09:31 AM
YES!




...Okay, no.

Mike.V?!
11-11-06, 12:33 PM
If JDM Style Tuning's email notifications stops working because the hosting provider's SMTP relay shits itself, does that make Justin a bad site developer?

That's a very odd analogy.

Justin Fox
11-11-06, 02:16 PM
Ke?!

black200
11-11-06, 02:19 PM
resarch has shown that a recall that is properly dealt with and addressed can actually be beneficial to a brand's public perception - Its one of the reasons Lexus is so successful today.

The commodore is again at the top of the sales figues and doubling those of the falcon - so the first recall couldn't have done too much damage:)